MEPCO CNIC and Mobile Number Registration

Last checked 26 September 2026

MEPCO CNIC Registration title card: Register the occupant on PITC's portal

MEPCO CNIC registration links the CNIC and mobile number of the person who lives at a connection to the bill's 14-digit reference number. It is done online on PITC's portal, mnr.pitc.com.pk, with photos of the CNIC and the bill plus a property proof, rent agreement or affidavit depending on the property status, and it is confirmed by a one-time PIN (OTP) sent to the mobile number you enter. This guide explains who should register, what to prepare, each step, and how registration differs from the subsidy check and a change of name.

What is MEPCO CNIC registration?

MEPCO CNIC registration is PITC's Occupant's Mobile/CNIC No. Registration Portal (MNR), where the occupant of an electricity connection records their CNIC and mobile number against its reference number. MEPCO's own CNIC Registration page links to it through a Register CNIC button.

PITC says it collects consumers' CNIC and mobile numbers to correct the record, as an initiative of the Ministry of Energy (Power Division). MEPCO describes the aim as accurate customer records, smoother billing and service management, and faster support.

A correct record matters outside the portal too. The government's Cross Subsidy Program checks that your CNIC matches the consumer record, and PITC's complaint system can look up a connection by the contact number or CNIC held on record.

Who should register: the owner or the tenant?

The occupant registers: the form takes the details of the person living at the premises, and its property statuses cover an owner who lives there as well as occupants with or without property documents. The portal displays the owner's particulars held on record and asks the occupant to choose a property status.

The property status decides the extra proof you upload. The table lists the three statuses on the form and the extra upload each one requires, on top of the occupant's CNIC image and the bill image required from everyone.

Property status on the form	Extra upload required
I am Owner	Property proof
I have property documents	Property proof and rent agreement
I don't have property documents	Affidavit

The portal states that the form changes the occupant CNIC only. For a change of ownership, it sends you to the nearest customer facilitation centre (CFC) or RO office.

What to prepare before you start

Keep these ready before opening the portal, because the form asks for all of them on one screen before it sends the OTP:

the 14-digit reference number from the bill;
the occupant's name and 13-digit CNIC number;
a photo of the occupant's CNIC;
a photo of the electricity bill;
the proof for your property status, from the table above;
the mobile phone that will receive the OTP, and the name of its network;
an email address, which the form treats as optional.

Every upload must be a JPEG, JPG or PNG image of 1 MB or less. The portal rejects other file types, including PDF, and larger images, so reduce the size of a phone photo before uploading it if needed.

How to register your CNIC and mobile number

Open the portal. Go to mnr.pitc.com.pk, or press Register CNIC on MEPCO's CNIC Registration page.
Enter the reference number. Type the 14 digits and press GO. The portal then shows the owner's particulars held on record.
Add the occupant's particulars. Enter the occupant's name and CNIC number; the portal inserts the dashes. Upload the photo of the occupant's CNIC.
Choose the property status. Pick I am Owner, I have property documents or I don't have property documents, then upload the proof the form asks for.
Upload the bill image. A photo of the electricity bill is required in every case.
Add the mobile number. Select the network (Jazz, Warid, Ufone, Onic, Telenor, Zong or SCom) and type the number in the format 0300-0000000.
Press Proceed to get the OTP. PITC sends a one-time PIN to the mobile number you entered. The button then counts down; once the code expires, press Regenerate OTP for a new one.
Enter the OTP and press Submit. The Submit button appears once the full code is typed.

How is it different from the subsidy check and a name change?

CNIC registration updates who lives at a connection, the subsidy check tests eligibility for bill relief, and a change of name moves the connection itself to a new owner or heir. The table compares where each is done, what it changes and what it needs.

Point	CNIC and mobile registration	Cross Subsidy Program check	Change of name
Where	mnr.pitc.com.pk	css.pitc.com.pk, or the QR code on the bill	A MEPCO office; the MEPCO SMART app also lists a request to change the owner name
What changes	The occupant's CNIC and mobile number on record	Registers the connection for the relief check; verified homes get relief from the next billing cycle	The consumer's name on the connection
What you need	Reference number, CNIC and bill photos, property proof, rent agreement or affidavit, and a mobile for the OTP	Reference number or consumer ID, and your CNIC number	Application form, ownership proof or sale deed, last paid bill with no arrears, attested CNIC copy and the power supply contract
When it applies	The occupant's CNIC or mobile number on record is missing, wrong or out of date	You want the home checked for government bill relief	The premises is sold, the owner dies, or a company changes hands

The change-of-name rules come from NEPRA's Consumer Service Manual, clause 2.13, which gives MEPCO 10 days to complete the change once every requirement is met. For the full process, see changing the name on a MEPCO connection. For the relief check, see MEPCO bill subsidy registration under the Cross Subsidy Program.

Other official ways to update your details

Two other official services also update contact details held for a connection:

MEPCO SMART app. MEPCO lists an Update Tenant CNIC service in its app for updating the name, CNIC, phone and email. See what the MEPCO SMART app can do.
PITC's complaint system. The Verify Customer page on ccms.pitc.com.pk shows the mobile number held against a reference number. If it is wrong, you can enter a valid number and confirm it with a PIN sent to that phone.

What do the portal's error messages mean?

The portal's messages point to one of four things: the reference number, the image files, the mobile number format or an expired OTP. The table matches each message to its fix.

What the portal shows	What to do
The reference number does not exist or is invalid	Type all 14 digits again from the bill. See where the MEPCO reference number is printed.
A record already exists against a CNIC	A CNIC is already registered for this connection. If it is not the current occupant's, complete the form: the portal notes that a submission changes the occupant CNIC.
Invalid file type or size	Upload a JPEG, JPG or PNG image of 1 MB or less.
Invalid number format	Type the mobile number as 0300-0000000.
The button shows Regenerate OTP	The code has expired. Press the button and use the new code.

For anything else, PITC's portal lists help round the clock on 118 and by email at info@pitc.com.pk.

Enter your CNIC only on PITC's portal. Type mnr.pitc.com.pk yourself rather than following a link in a message, and do not use look-alike sites. Your MEPCO bill never needs a CNIC: the MEPCO online bill check works with the reference number alone. PITC also warns never to send money for any electricity service to an individual's Easypaisa, JazzCash or bank account; report such requests to the 118 helpline.

Sources: PITC Occupant's Mobile/CNIC No. Registration Portal and its About page (mnr.pitc.com.pk); MEPCO CNIC Registration and mobile app pages (mepco.com.pk); PITC complaint system Register Complaint and Verify Customer pages and public warning (ccms.pitc.com.pk); Cross Subsidy Program portal (css.pitc.com.pk); NEPRA Consumer Service Manual as on 26 November 2025, clauses 2.3.1 and 2.13. Checked 26 September 2026.

Frequently asked questions

Can I check my MEPCO bill with my CNIC number?

No. The official MEPCO bill service run by PITC searches only by the 14-digit reference number or the customer ID. Registering your CNIC links it to the connection's record, but it does not add a bill search by CNIC.

Do I have to visit a MEPCO office to register my CNIC?

No. PITC's portal takes the registration online: you upload the images it asks for, enter the occupant's mobile number and confirm with the one-time PIN sent to it. The portal sends only a change of ownership to an office, the nearest CFC or RO office.

Can I register a connection that is in my late father's name?

You can register yourself as the occupant, but the bill stays in your father's name. Moving the connection into an heir's name is a change of name, which NEPRA's Consumer Service Manual links to a succession certificate from a competent court.

Does registering as the occupant prove that I own the house?

No. The portal records you as the occupant and leaves the owner's particulars as they are. NEPRA's Consumer Service Manual also states that an electricity connection does not necessarily prove ownership of the premises.