MEPCO Load Shedding and Shutdown Schedule
Last checked 26 September 2026
MEPCO's load shedding schedule is feeder-wise: the hours your home loses power depend on the 11 kV feeder that supplies it. Look up that feeder on PITC's Load Management Portal, check MEPCO's Electricity Shutdown page for planned maintenance, and report any other cut to 118. This guide explains the three kinds of power cut, where each is announced and what MEPCO must do when supply fails.
Load shedding, planned shutdown or fault?
A power cut is one of three things: load shedding under MEPCO's load management schedule, a planned shutdown for announced maintenance work, or a fault such as a tripped feeder or a damaged transformer.
NEPRA's Consumer Service Manual defines an interruption as a loss of electric power to one or more consumers. The table compares the three kinds by cause, by where they are announced and by what you should do.
| Kind of power cut | Why it happens | Where it is announced | What to do |
|---|---|---|---|
| Load shedding (load management) | MEPCO says energy demand, grid capacity and maintenance influence its load shedding plans, and that its schedules aim to share energy fairly across its regions. | The feeder schedule on PITC's Load Management Portal | Plan around the scheduled hours. Report a cut that runs past them. |
| Planned shutdown | Maintenance, upgrading and repair work on the distribution system. | Notices on MEPCO's Electricity Shutdown page, listed by grid station or circle | Note the dates and hours, and check again nearer the day, because MEPCO says the schedule can change. |
| Fault (unplanned outage) | Causes listed in NEPRA's manual include a fault on an 11 kV feeder, a blown fuse or damage at a distribution transformer, and tree branches or kite string touching lines. | Not announced. The feeder page shows your feeder's current status. | Report it to 118, by SMS to 8118 or on PITC's complaint website. |
How do I check the load shedding schedule for my feeder?
Enter your 14-digit reference number on the Feeder Details page of PITC's Customer Complaint Management System (CCMS). The page shows your feeder, grid station, sub-division and feeder status, with an hour-by-hour schedule for yesterday, today and tomorrow.
MEPCO's own Load Shedding Schedule button, on its Ease of Doing Business page, opens this PITC page. To use it:
- Find your reference number. It is the 14-digit number near the top of your bill. The guide to the MEPCO reference number shows where to look if the bill is lost.
- Open Feeder Details. Go to ccms.pitc.com.pk/FeederDetails, type the 14 digits and press the search button.
- Read the feeder panel. It names your feeder, its grid station and your sub-division, and shows the feeder's status.
- Read the hourly grid. Rows run from 00:00 to 23:00 in AM and PM halves. The columns give the schedule for tomorrow, today and yesterday, with an Actual column for today beside today's schedule.
- Check the chart. The Feeder ON/OFF Status chart under the grid plots today's scheduled and actual off periods for your feeder.
Without internet access, ask in person: MEPCO's news release of 19 May 2025 lists load shedding information among the services of its customer facilitation centres.
No reference number? Search by feeder or grid station
The portal's feeder search finds a feeder by feeder code, feeder name or grid station name. Each result lists the feeder code, feeder name, city, grid station and distribution company. Its Search by Reference# / Feeder Code button leads back to Feeder Details, which also accepts the 6-digit feeder code in place of a reference number (checked 26 September 2026).
Where your feeder name is printed
NEPRA's Consumer Service Manual (section 6.4.1) says a bill should generally show the names of your division, sub-division and feeder, so open your latest bill with the MEPCO bill checker to find them. CCMS also shows a feeder code in the customer details when you register a complaint. Note your feeder name and grid station: shutdown notices use both.
Why a schedule you found may not match your street
A timetable that is right for one area can be wrong for the next street, for five reasons:
- Feeders differ. Timings are set feeder by feeder, so an area-wide or city-wide list cannot show your own hours.
- Shutdowns come on top. Planned maintenance adds extra off-hours on the dates in MEPCO's notices.
- Plans change. A planned shutdown can change or be cancelled, and MEPCO posts cancellations on its shutdown page.
- Faults ignore schedules. A fault cuts supply until it is repaired, whatever the timetable says.
- Copies go stale. Schedules copied to unofficial websites or social media may be out of date.
Where does MEPCO announce planned shutdowns?
MEPCO posts planned shutdown notices on the Electricity Shutdown page of mepco.com.pk, listed by grid station or circle with their dates. Each notice opens as a PDF.
MEPCO says these shutdowns are needed for essential maintenance, upgrading and repair of the distribution system. It warns that the schedule can change for unforeseen technical or operational reasons and advises consumers to check the page regularly. Publishing them is also a licence duty: Article 30.2 of MEPCO's NEPRA distribution licence requires it to share information on planned maintenance outages through its website or portal.
How to read a shutdown notice
Notice titles name a grid station, usually a 132 kV one, or a whole circle or division, followed by a date, a date range or a month. The orders MEPCO issued on 4 September 2026 for its Multan and Vehari circles set out each shutdown in a table with these columns:
- division and sub-division;
- grid station;
- name of the 11 kV feeder and its feeder code;
- dates;
- timings, from and to.
The covering text gives the purpose, such as erecting poles and stringing lines for road-widening work. It approves the shutdown subject to publication in newspapers and advance notice to important consumers, asks for announcements through mosque loudspeakers, and requires the timings to be observed strictly, with supply restored accordingly. Look for your feeder name and grid station in the table. If your feeder is not listed, check the other notices for your grid station and circle.
What should I do if the power goes off outside the schedule?
Treat it as a fault and report it: call 118, send an SMS to 8118, or register a complaint on PITC's CCMS website with your reference number.
MEPCO's FAQ says the complaint centre of your sub-division office can tell you when supply will be restored. When that line is busy, the FAQ gives 0800-63726 and 118, and the headquarters lines 061-9220313, 061-9220314 and 061-9220317.
Report by SMS
PITC asks for four details in an SMS to 8118: the reference number from your bill, the nature of the problem, a contact mobile number and the consumer's name.
Report online and follow it up
PITC's Register Complaint page works in this order:
- Find your connection. Search with the 14-digit reference number or the 12-digit mobile number on record.
- Check the customer details. They include your feeder code, and a Feeder Details panel on the form shows the feeder status and, when one is available, an expected restoration time.
- Describe the problem. Choose a category (line complaints, non-line complaints, or leads, requests and others) and a complaint type, then add details.
- Pass the checks. Answer the security question, then enter the 4-digit code sent to your registered mobile number to complete the registration.
- Track it. Use Track by Reference or Track by Ticket on the same website.
The full process, including the MEPCO SMART app, is in the guide to registering a MEPCO complaint online. Every phone number and email is on the MEPCO complaint numbers and helpline page.
What must MEPCO do when supply fails?
NEPRA's Consumer Service Manual says supply complaints are normally attended in this order: current leakage immediately on receipt, then collective complaints, then individual ones, from complaint offices that work 24 hours a day, holidays included.
Section 10.4 of the manual, in the version MEPCO circulated in November 2025, adds these duties for supply failures:
- Damaged transformer: supply is restored through a trolley-mounted or alternate transformer until the damaged one is replaced, and from alternate sources where possible.
- Trees near lines: branches touching lines are trimmed under a well-advertised preventive maintenance programme.
- Low voltage and poor supply: the sub-divisional officer investigates and takes remedial measures.
- Women, senior citizens and consumers with disabilities: special arrangements are made for handling their complaints.
Theft is one known cause of slow restoration. MEPCO's FAQ explains that stolen line material is a criminal matter, so a police FIR and a departmental enquiry come before the material is replaced. If a supply complaint stays unresolved, escalate it in writing to PITC's Head of Quality and Assurance at qaccms@pitc.com.pk, or complain to NEPRA about MEPCO.
How do I stay safe during a power cut?
Treat every fallen or broken wire as live, keep children and animals away from it, and report it at once to 118 or the nearest MEPCO complaint centre. MEPCO's safety guide gives this advice for a line fallen on the ground and for a pole with leaking current, and asks that people and animals be kept away from any water a broken live wire has fallen into.
The guide also recommends an automatic voltage regulator with delayed start for deep freezers, refrigerators and televisions. Rain, plugs, home wiring and what to do if someone is stuck to a live wire are covered in the electricity safety tips for rain, wires and appliances.
Sources: MEPCO Electricity Shutdown, Update Load Management, Load Shedding Schedule for Consumer, Ease of Doing Business, Crash Maintenance Program, FAQ and Safety Guide pages (mepco.com.pk), MEPCO news release No. 136/2025 (19 May 2025) and MEPCO shutdown orders of 4 September 2026; PITC CCMS Feeder Details, feeder search and Register Complaint pages, and PITC's consumer awareness page; NEPRA Consumer Service Manual (as on 26 November 2025), sections 1.4, 6.4.1, 10.4 and 11.3.3; NEPRA Distribution Licence of MEPCO (9 May 2023), Article 30.2. Checked 26 September 2026.